Return & Refund

Return & Refund Policy

At Malverra, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and exchange process.

7-Day Return & Exchange Window

You may return or exchange eligible items within 7 days of the delivery date. After 7 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.

Eligibility Conditions

To be eligible for a return or exchange, your item must meet the following criteria:

  • Unused & Unworn: The item must be in the same condition that you received it. It cannot be worn, washed, or altered in any way.

  • Original Packaging: The item must be returned in its original packaging.

  • Tags Attached: All original tags and labels must still be fully attached.

  • Proof of Purchase: A receipt, order number, or proof of purchase is required.

Non-Returnable Items

Please note that certain items are exempt from being returned or exchanged, including:

  • Items marked as "Final Sale" or "Clearance"

  • Gift cards

  • Intimate apparel, swimwear, or pierced jewellery (for hygiene reasons)

  • Custom or personalized orders

How to Initiate a Return or Exchange

Contact Us: Email our customer support team at support@houseofmalkaa.com within the 7-day window.

Please include your Order Number and the reason for the return or exchange. If the item is damaged or defective, please attach clear photos of the product.

Or you can directly submit your return request here:
https://malverra-com.myshopify.com/apps/return_prime

SELF-SHIPPING (FOR NON-SERVICEABLE PIN CODES)

If your pin code is not eligible for reverse pickup, you must self-ship the product to Malverra.

Shipping Address:
B-17 A, Vivekanand Colony, Naya Kheda, Ambabari, Jaipur Rajasthan- (302039)

Important:

  • Securely pack the product to avoid damage in transit.

  • Mention Order ID and registered mobile number on the package.

  • Malverra is not liable for lost self-shipped returns. Customers are advised to use trackable courier services for their own security.

Refund Timelines for Self-Shipped Returns

  • Once received, we will process your refund within 2 business days.

Refund Method

We want to ensure a smooth and transparent experience for all your orders.

  • Prepaid Orders: If you have made a prepaid purchase and need a refund, the amount will be credited back to your original payment method within the standard processing time.

  • Cash on Delivery (COD) Orders: For COD purchases, refunds will be issued in the form of a gift card, which can be used on our website for future purchases.

Additional Notes

  • Sale items and gift cards are non-refundable and non-returnable under any circumstances.

  • We do not accept requests for colour swaps.

  • Please ensure your delivery address and order details are accurate before placing the order.

For any other questions, feel free to reach out to us at support@houseofmalkaa.com.